What The F…

Which of the following can be performed by inbound email actions?

What process does the Knowledge Base manage?

In Service Catalog, when a user orders several items (for example, a desktop computer, keyboard, and mouse), the types of numbers generated to track the order are REQ, RITM, and …?

Which of the following statements is true for System Administrators who are deleting tables?

Which one of the following is a true characteristic for workflows in Service Catalog?

What does the acronym RITM stand for?

What is a sys_id?

An Access Control is a feature of what type of security methodology?

When adding a variable to a Catalog Item, what does the Order field determine?

What is an Access Control defined and applied to?

Which module contains SLAs, OLAs, and Underpinning Contracts?

Which one of the following statements is true when using the slushbucket (also known as the List Collector) to design a form or list?

The Company Requests workflow is a workflow running against the Request Item [sc_req_item] table. What are the ways workflow can be attached to specific requests?

Which one statement correctly describes Access Control rule evaluation?

What is data stored?

Which one of the following statements describes the purpose of an Update Set?

When running Transform on an Import set, how does the ServiceNow system handle the data being imported?

What is Single Sign-on (SSO)?

What are two of settings that can be made in the Contextual Security Manager?
N.B: I could not find information about this question.

Which section of the ServiceNow GUI contains the global search feature?

Which one of the following modules can be used to view field settings for a table?

What are the main components of the ServiceNow graphical user interface (GUI)?

In a typical ServiceNow instance, what types of users are in the system? Choose one lis that orders from 1=most seats to 4=least amount of seats.

What is the organizing structure used in the Knowledge Base to organize articles?

Because a homepage is dynamically generated, which one of the following is a way to influence performance?

What is the primary purpose of the Impersonate feature?

Which one of the following includes a quick way an approval manager can approve a Service Catalog request?

Which one of the following statements describes the purpose of a Service catalog workflow?

Which of the following is a list of what the Service Catalog contains?

Within a form, which of these methods can be used to view the Dictionary settings for a Field?

In an incident form, which one of the following is an example of a UI policy?

Making the background color of the Development instance different from the Production instance makes it easily recognizable. Which one of the following is a correct list of steps to customize the background color of the Header Bar?

New records, new groups, and modified configuration items (CIs): what do they have in common?

In the Application Navigator, how is the list of applications determined?

Why the Business Service Management (BSM) map is displayed for a configuration item, where is the configuration item located in the maps?
N.B: Not sure about the answer.

Which one of the following is an accurate list of changes that are captured in an Update Set?

What does the Submit button appear on a form?

What is a workflow primarily used for?

When a user customizes a homepage, the system makes a copy of the homepage and …?

Which one of the following is an example of a one-to-many table relationship?

When creating a new table named “abc”, what is the system table name that is automatically assigned by the system?

What is an Update Set used for?

Incident, Problem, and Change tables extend which table?

What is the Retroactive Start field within an SLA Definition record user for?

What is the industry term used to describe the computing platform and solution stack that supports the delivery of web applications?

Which of the following statement describes the purpose of an Order Guide?

How is Coalesce used in Import Sets?

What setting allows users to view a Knowledge Base article even if they are not logged in?

Which statement is true for a user who belongs to more than one group?

Which one of the following phrases completes the statement: “The purpose of a Transform Map is to …?”

On a homepage, which one of the following page elements accesses Knowledge Base articles?

How do you make a table field the display field for reference lookups against that table?

Which one of the following statements correctly describes the differences between a client script and a Business Rule?

What are the three major steps to create a Service Catalog Request workflow and make it available to others?

What list does the house icon access?

Choose one of the following to fill in the blank: A ________ is a user in the system that receives another users message like approval requests, media invitations, and other business messages.

Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?

Which one of the statements below describes the relationship between the Incident table and the Task table?

Which of the following statements is correct when referring to UI Actions?

My company wants to have the incident number prefix as “IN” instead of the default “INC.”. As an Admin, what do I need to do?

When using Transform Mapping how can we dynamically map fields?

If we cannot find an item in the Application Navigator what will be the issue?

What are the methods of searching?

What application is available to all users?

What is a form?

Which of the following are form feature field status indicators?

What are the list interface elements?

What field type in a list is not sortable?

What features of ITIL are utilized by the Service Now platform?

What is ServiceNow?
N.B: This question is retarded and the answer does not sound right.

Which of the following are contained in the banner frame that runs across the top of every ServiceNow webpage?

What is the main area in all ServiceNow web pages?

Where is the impersonation feature located?

What are the 3 ways to bring users into the ServiceNow system?

What are OOTB ServiceNow roles in ascending order?

What is Access Control?

Please provide an example of when you use Access Control Record in ServiceNow?

What is contextual security in ServiceNow?

After the High Security Plug-in is activated, a security_admin privilege is created. What is an elevated privilege?

What is a Dictionary Override?

It is possible to extend an existing CI table to create a new CI Class?

To populate fields automatically, configure a(n) _____ for the form. Fill in the blank.

Which one of the following statements applies to a set of fields when they are coalesced during an import?

Any user logged in can manage and set up Import Sets.

A field’s _____ is a user-friendly term and field’s _____ is a unique system term. Fill in the blanks.

Which one of the following statements is a recommendation from ServiceNow about Update Sets?

Which of the following can be customized through branding? Select all that apply.

What is the name of the ServiceNow search engine?

An REQ number in Service Catalog is…

Change made from the Gear (cog) on a list header effect all users.

What is the major difference between form configuration and form personalization?

Reports can be created from different places in the platform. Select two answers.

Which of the following statements describes how data is organized in a table?

SLAs can only run against a table that extend the Task table.

Where is text search available? Select all that apply.

What is the purpose of a Data Policy?

Which one of the following statements is correct when referring to UI Actions?

Table records are displayed in a list.

Use the _____ to create relationships between configuration items (CIs). Fill in the blank.

What workflow state makes the workflow available to the platform?

Which one of the following statements is true when an Administrator edits a workflow?

When merging multiple Update Sets, if several Update Sets have modified the same object, (for example, the Incident form), how does the ServiceNow platform handle these changes?

(?) What is a characteristic of importing data into ServiceNow?

Svilen’s note: In the dump the question starts with (?). It is unclear if there is something wrong with the question itself.

In an Update Set for a ServiceNow instance, a customization refers to “a change made to…” which of the following?

The _____ protects applications by identifying and restricting access to available files and data. Fill in the bank.

What are the three Security Modules typically used by System Administrators?

What is a sys_id?

(?) Use “Validate” before moving the Update Sets to compare potential conflicts.

Svilen’s note: The question starts with (?) in the dump. Not sure if this indicates some potential problem with the question.

A Notification only contains static content.

What is typically captured within the Activity Stream form section? Select all that apply.

What is a Service Level Agreement (SLA)?

Typically, based on Best Practice, which of the following interactions is used to make fields mandatory, read only, and/or hidden?

Which one of the following statements is true when using the slushbucket to select fields?

What is (are) best practice(s) regarding users/groups/roles? Select all that apply?

Which one of the following phases completes the statements: “The purpose of a Transform Map is to …?”

String, Choice, True/False, and _____ are all examples of common field types that may appear on a form. Fill in the blank.

Users added to a task record’s watch list will receive notifications of anything added to the Work notes field.

What role is required to create or update Access Controls?

Workflows can only run against a table that extend the Task table.

What is a Notification?

Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?

What are the steps to retrieve an Update Set?

Which one of the following connects workflow, connects activities and established possible processing paths?

What term is not associated with Workflows?

Knowledge Management allows users to…

The Service Catalog homepage contains links to which of the following?

Which of the following statement describes the purpose of an Order Guide

What are the main areas of the ServiceNow user interface?

A Change Request has been generated to change the incident number prefix from the default of “INC” to the company standard “IN”. As a Admin, what steps need to be taken?

What is the purpose of the Filter navigator in the Application Navigator?

From the User menu, what actions can a user complete? Select all that apply.

(?) Which of the following Client Transaction Log columns can be enabled for List Calculations?
Svilen’s note: The question starts with (?) in the dump. Not sure if this indicates some potential problem with the question.

Which one of the following statements describes a characteristic of role assignment?

Where do UI Policies run?

Which one of the following statements describes the purpose of a Service Catalog workflow?

Tables that exist in the base system are called _____. Fill in the blank.

What is the difference between a UI Policy and Data Policy?

Which of the following interactions have the ability to impact the client (browser) side of the ServiceNow env. Select all that apply.

To get information from a series of referenced fields from different tables, use the _____ technic. Fill the blank

Fill in the blank: _____ steps you through suggested configurations of applications on your ServiceNow instance.

How are Workflows moved between instances?

Select all that apply. Any table that extends the Task [task] table can take advantage of including:

Select the true statement: A Business Rule…

What kind of data can Import Sets use to populate tables in ServiceNow?

When searching using the App Navigator search field, what can be returned? Select all that apply.

Favorites and shortcuts can be managed from the mobile environment.

List Personalization changes the fields that are displayed on the List Layout for:

How is the ServiceNow platform set up so that Administrators can easily configure their instances to send an email to the end of an upgrade?

What does the Client Transactions Log show?

Tables that are created and do not exist in the base system are called _____. Fill in the blank.

What is the purpose of a Related List?

What is the purpose of ServiceNow breadcrumbs?

Which section of the ServiceNow UI allows you to perform a global search?