ServiceNOW Sysadmin
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ServiceNOW Sysadmin quiz
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- Answered
- Review
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Question 1 of 79
1. Question
Which of the following can be performed by inbound email actions?
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Question 2 of 79
2. Question
What process does the Knowledge Base manage?
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Question 3 of 79
3. Question
In Service Catalog, when a user orders several items (for example, a desktop computer, keyboard, and mouse), the types of numbers generated to track the order are REQ, RITM, and …?
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Question 4 of 79
4. Question
Which of the following statements is true for System Administrators who are deleting tables?
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Question 5 of 79
5. Question
Which one of the following is a true characteristic for workflows in Service Catalog?
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Question 6 of 79
6. Question
What does the acronym RITM stand for?
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Question 7 of 79
7. Question
What is a sys_id?
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Question 8 of 79
8. Question
An Access Control is a feature of what type of security methodology?
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Question 9 of 79
9. Question
When adding a variable to a Catalog Item, what does the Order field determine?
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Question 10 of 79
10. Question
What is an Access Control defined and applied to?
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Question 11 of 79
11. Question
Which module contains SLAs, OLAs, and Underpinning Contracts?
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Question 12 of 79
12. Question
Which one of the following statements is true when using the slushbucket (also known as the List Collector) to design a form or list?
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Question 13 of 79
13. Question
The Company Requests workflow is a workflow running against the Request Item [sc_req_item] table. What are the ways workflow can be attached to specific requests?
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Question 14 of 79
14. Question
Which one statement correctly describes Access Control rule evaluation?
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Question 15 of 79
15. Question
What is data stored?
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Question 16 of 79
16. Question
Which one of the following statements describes the purpose of an Update Set?
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Question 17 of 79
17. Question
When running Transform on an Import set, how does the ServiceNow system handle the data being imported?
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Question 18 of 79
18. Question
What is Single Sign-on (SSO)?
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Question 19 of 79
19. Question
What are two of settings that can be made in the Contextual Security Manager?
N.B: I could not find information about this question.Correct
https://docs.servicenow.com/bundle/helsinki-platform-administration/page/administer/form-administration/task/t_LimitingAttachmentFileSize.html
You can change the attachment limit from System Properties > Security which is different from Contextual Security Manager. In the screenshots there were two different answers.Incorrect
https://docs.servicenow.com/bundle/helsinki-platform-administration/page/administer/form-administration/task/t_LimitingAttachmentFileSize.html
You can change the attachment limit from System Properties > Security which is different from Contextual Security Manager. In the screenshots there were two different answers. -
Question 20 of 79
20. Question
Which section of the ServiceNow GUI contains the global search feature?
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Question 21 of 79
21. Question
Which one of the following modules can be used to view field settings for a table?
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Question 22 of 79
22. Question
What are the main components of the ServiceNow graphical user interface (GUI)?
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Question 23 of 79
23. Question
In a typical ServiceNow instance, what types of users are in the system? Choose one lis that orders from 1=most seats to 4=least amount of seats.
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Question 24 of 79
24. Question
What is the organizing structure used in the Knowledge Base to organize articles?
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Question 25 of 79
25. Question
Because a homepage is dynamically generated, which one of the following is a way to influence performance?
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Question 26 of 79
26. Question
What is the primary purpose of the Impersonate feature?
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Question 27 of 79
27. Question
Which one of the following includes a quick way an approval manager can approve a Service Catalog request?
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Question 28 of 79
28. Question
Which one of the following statements describes the purpose of a Service catalog workflow?
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Question 29 of 79
29. Question
Which of the following is a list of what the Service Catalog contains?
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Question 30 of 79
30. Question
Within a form, which of these methods can be used to view the Dictionary settings for a Field?
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Question 31 of 79
31. Question
In an incident form, which one of the following is an example of a UI policy?
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Question 32 of 79
32. Question
Making the background color of the Development instance different from the Production instance makes it easily recognizable. Which one of the following is a correct list of steps to customize the background color of the Header Bar?
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Question 33 of 79
33. Question
New records, new groups, and modified configuration items (CIs): what do they have in common?
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Question 34 of 79
34. Question
In the Application Navigator, how is the list of applications determined?
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Question 35 of 79
35. Question
Why the Business Service Management (BSM) map is displayed for a configuration item, where is the configuration item located in the maps?
N.B: Not sure about the answer.Correct
https://docs.servicenow.com/bundle/geneva-servicenow-platform/page/product/business_service_management_map_legacy/concept/c_UseABSMMap.html
In the screenshots it was both answers in the center and in the top.Incorrect
https://docs.servicenow.com/bundle/geneva-servicenow-platform/page/product/business_service_management_map_legacy/concept/c_UseABSMMap.html
In the screenshots it was both answers in the center and in the top. -
Question 36 of 79
36. Question
Which one of the following is an accurate list of changes that are captured in an Update Set?
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Question 37 of 79
37. Question
What does the Submit button appear on a form?
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Question 38 of 79
38. Question
What is a workflow primarily used for?
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Question 39 of 79
39. Question
When a user customizes a homepage, the system makes a copy of the homepage and …?
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Question 40 of 79
40. Question
Which one of the following is an example of a one-to-many table relationship?
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Question 41 of 79
41. Question
When creating a new table named “abc”, what is the system table name that is automatically assigned by the system?
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Question 42 of 79
42. Question
What is an Update Set used for?
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Question 43 of 79
43. Question
Incident, Problem, and Change tables extend which table?
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Question 44 of 79
44. Question
What is the Retroactive Start field within an SLA Definition record user for?
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Question 45 of 79
45. Question
What is the industry term used to describe the computing platform and solution stack that supports the delivery of web applications?
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Question 46 of 79
46. Question
Which of the following statement describes the purpose of an Order Guide?
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Question 47 of 79
47. Question
How is Coalesce used in Import Sets?
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Question 48 of 79
48. Question
What setting allows users to view a Knowledge Base article even if they are not logged in?
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Question 49 of 79
49. Question
Which statement is true for a user who belongs to more than one group?
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Question 50 of 79
50. Question
Which one of the following phrases completes the statement: “The purpose of a Transform Map is to …?”
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Question 51 of 79
51. Question
On a homepage, which one of the following page elements accesses Knowledge Base articles?
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Question 52 of 79
52. Question
How do you make a table field the display field for reference lookups against that table?
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Question 53 of 79
53. Question
Which one of the following statements correctly describes the differences between a client script and a Business Rule?
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Question 54 of 79
54. Question
What are the three major steps to create a Service Catalog Request workflow and make it available to others?
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Question 55 of 79
55. Question
What list does the house icon access?
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Question 56 of 79
56. Question
Choose one of the following to fill in the blank: A ________ is a user in the system that receives another users message like approval requests, media invitations, and other business messages.
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Question 57 of 79
57. Question
Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?
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Question 58 of 79
58. Question
Which one of the statements below describes the relationship between the Incident table and the Task table?
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Question 59 of 79
59. Question
Which of the following statements is correct when referring to UI Actions?
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Question 60 of 79
60. Question
My company wants to have the incident number prefix as “IN” instead of the default “INC.”. As an Admin, what do I need to do?
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Question 61 of 79
61. Question
When using Transform Mapping how can we dynamically map fields?
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Question 62 of 79
62. Question
If we cannot find an item in the Application Navigator what will be the issue?
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Question 63 of 79
63. Question
What are the methods of searching?
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Question 64 of 79
64. Question
What application is available to all users?
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Question 65 of 79
65. Question
What is a form?
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Question 66 of 79
66. Question
Which of the following are form feature field status indicators?
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Question 67 of 79
67. Question
What are the list interface elements?
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Question 68 of 79
68. Question
What field type in a list is not sortable?
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Question 69 of 79
69. Question
What features of ITIL are utilized by the Service Now platform?
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Question 70 of 79
70. Question
What is ServiceNow?
N.B: This question is retarded and the answer does not sound right.Correct
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Question 71 of 79
71. Question
Which of the following are contained in the banner frame that runs across the top of every ServiceNow webpage?
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Question 72 of 79
72. Question
What is the main area in all ServiceNow web pages?
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Question 73 of 79
73. Question
Where is the impersonation feature located?
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Question 74 of 79
74. Question
What are the 3 ways to bring users into the ServiceNow system?
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Question 75 of 79
75. Question
What are OOTB ServiceNow roles in ascending order?
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Question 76 of 79
76. Question
What is Access Control?
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Question 77 of 79
77. Question
Please provide an example of when you use Access Control Record in ServiceNow?
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Question 78 of 79
78. Question
What is contextual security in ServiceNow?
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Question 79 of 79
79. Question
After the High Security Plug-in is activated, a security_admin privilege is created. What is an elevated privilege?
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ServiceNOW Sysadmin 2 - Time Limit
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ServiceNOW Sysadmin 2
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ServiceNOW Sysadmin quiz 2
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- Answered
- Review
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Question 1 of 169
1. Question
What is a Dictionary Override?
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Question 2 of 169
2. Question
It is possible to extend an existing CI table to create a new CI Class?
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Question 3 of 169
3. Question
To populate fields automatically, configure a(n) _____ for the form. Fill in the blank.
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Question 4 of 169
4. Question
Which one of the following statements applies to a set of fields when they are coalesced during an import?
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Question 5 of 169
5. Question
Any user logged in can manage and set up Import Sets.
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Question 6 of 169
6. Question
A field’s _____ is a user-friendly term and field’s _____ is a unique system term. Fill in the blanks.
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Question 7 of 169
7. Question
Which one of the following statements is a recommendation from ServiceNow about Update Sets?
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Question 8 of 169
8. Question
Which of the following can be customized through branding? Select all that apply.
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Question 9 of 169
9. Question
What is the name of the ServiceNow search engine?
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Question 10 of 169
10. Question
An REQ number in Service Catalog is…
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Question 11 of 169
11. Question
Change made from the Gear (cog) on a list header effect all users.
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Question 12 of 169
12. Question
What is the major difference between form configuration and form personalization?
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Question 13 of 169
13. Question
Reports can be created from different places in the platform. Select two answers.
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Question 14 of 169
14. Question
Which of the following statements describes how data is organized in a table?
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Question 15 of 169
15. Question
SLAs can only run against a table that extend the Task table.
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Question 16 of 169
16. Question
Where is text search available? Select all that apply.
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The answer is “All of the answers are correct”
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Question 17 of 169
17. Question
What is the purpose of a Data Policy?
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Question 18 of 169
18. Question
Which one of the following statements is correct when referring to UI Actions?
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Question 19 of 169
19. Question
Table records are displayed in a list.
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Question 20 of 169
20. Question
Use the _____ to create relationships between configuration items (CIs). Fill in the blank.
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Question 21 of 169
21. Question
What workflow state makes the workflow available to the platform?
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Question 22 of 169
22. Question
Which one of the following statements is true when an Administrator edits a workflow?
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Question 23 of 169
23. Question
When merging multiple Update Sets, if several Update Sets have modified the same object, (for example, the Incident form), how does the ServiceNow platform handle these changes?
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Question 24 of 169
24. Question
(?) What is a characteristic of importing data into ServiceNow?
Svilen’s note: In the dump the question starts with (?). It is unclear if there is something wrong with the question itself.
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Question 25 of 169
25. Question
In an Update Set for a ServiceNow instance, a customization refers to “a change made to…” which of the following?
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Question 26 of 169
26. Question
The _____ protects applications by identifying and restricting access to available files and data. Fill in the bank.
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Question 27 of 169
27. Question
What are the three Security Modules typically used by System Administrators?
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Question 28 of 169
28. Question
What is a sys_id?
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Question 29 of 169
29. Question
(?) Use “Validate” before moving the Update Sets to compare potential conflicts.
Svilen’s note: The question starts with (?) in the dump. Not sure if this indicates some potential problem with the question.
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Question 30 of 169
30. Question
A Notification only contains static content.
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Question 31 of 169
31. Question
What is typically captured within the Activity Stream form section? Select all that apply.
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Question 32 of 169
32. Question
What is a Service Level Agreement (SLA)?
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Question 33 of 169
33. Question
Typically, based on Best Practice, which of the following interactions is used to make fields mandatory, read only, and/or hidden?
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Question 34 of 169
34. Question
Which one of the following statements is true when using the slushbucket to select fields?
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Question 35 of 169
35. Question
What is (are) best practice(s) regarding users/groups/roles? Select all that apply?
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Question 36 of 169
36. Question
Which one of the following phases completes the statements: “The purpose of a Transform Map is to …?”
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Question 37 of 169
37. Question
String, Choice, True/False, and _____ are all examples of common field types that may appear on a form. Fill in the blank.
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Question 38 of 169
38. Question
Users added to a task record’s watch list will receive notifications of anything added to the Work notes field.
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Question 39 of 169
39. Question
What role is required to create or update Access Controls?
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Question 40 of 169
40. Question
Workflows can only run against a table that extend the Task table.
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Question 41 of 169
41. Question
What is a Notification?
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Question 42 of 169
42. Question
Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?
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Question 43 of 169
43. Question
What are the steps to retrieve an Update Set?
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Question 44 of 169
44. Question
Which one of the following connects workflow, connects activities and established possible processing paths?
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Question 45 of 169
45. Question
What term is not associated with Workflows?
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Question 46 of 169
46. Question
Knowledge Management allows users to…
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Question 47 of 169
47. Question
The Service Catalog homepage contains links to which of the following?
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Question 48 of 169
48. Question
Which of the following statement describes the purpose of an Order Guide
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Question 49 of 169
49. Question
What are the main areas of the ServiceNow user interface?
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Question 50 of 169
50. Question
A Change Request has been generated to change the incident number prefix from the default of “INC” to the company standard “IN”. As a Admin, what steps need to be taken?
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Question 51 of 169
51. Question
What is the purpose of the Filter navigator in the Application Navigator?
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Question 52 of 169
52. Question
From the User menu, what actions can a user complete? Select all that apply.
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Question 53 of 169
53. Question
(?) Which of the following Client Transaction Log columns can be enabled for List Calculations?
Svilen’s note: The question starts with (?) in the dump. Not sure if this indicates some potential problem with the question.Correct
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Question 54 of 169
54. Question
Which one of the following statements describes a characteristic of role assignment?
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Question 55 of 169
55. Question
Where do UI Policies run?
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Question 56 of 169
56. Question
Which one of the following statements describes the purpose of a Service Catalog workflow?
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Question 57 of 169
57. Question
Tables that exist in the base system are called _____. Fill in the blank.
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Question 58 of 169
58. Question
What is the difference between a UI Policy and Data Policy?
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Question 59 of 169
59. Question
Which of the following interactions have the ability to impact the client (browser) side of the ServiceNow env. Select all that apply.
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Question 60 of 169
60. Question
To get information from a series of referenced fields from different tables, use the _____ technic. Fill the blank
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Question 61 of 169
61. Question
Fill in the blank: _____ steps you through suggested configurations of applications on your ServiceNow instance.
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Question 62 of 169
62. Question
How are Workflows moved between instances?
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Question 63 of 169
63. Question
Select all that apply. Any table that extends the Task [task] table can take advantage of including:
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Question 64 of 169
64. Question
Select the true statement: A Business Rule…
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Question 65 of 169
65. Question
What kind of data can Import Sets use to populate tables in ServiceNow?
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Question 66 of 169
66. Question
When searching using the App Navigator search field, what can be returned? Select all that apply.
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Question 67 of 169
67. Question
Favorites and shortcuts can be managed from the mobile environment.
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Question 68 of 169
68. Question
List Personalization changes the fields that are displayed on the List Layout for:
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Question 69 of 169
69. Question
How is the ServiceNow platform set up so that Administrators can easily configure their instances to send an email to the end of an upgrade?
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Question 70 of 169
70. Question
What does the Client Transactions Log show?
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Question 71 of 169
71. Question
Tables that are created and do not exist in the base system are called _____. Fill in the blank.
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Question 72 of 169
72. Question
What is the purpose of a Related List?
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Question 73 of 169
73. Question
What is the purpose of ServiceNow breadcrumbs?
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Question 74 of 169
74. Question
Which section of the ServiceNow UI allows you to perform a global search?