ITIL 4 DE practice

What is a first key step prior to uploading your entitlement import data via the ServiceNow-provided template?

Which of the following SAM roles has permissions to grant a user the script writing capability?

The license metric field is by default, displayed on which record from within ServiceNow?

The definition for in the Reconciliation Product result is: “Estimated cost of remediating non-compliance based on the least number of rights needed.”

If a customer does not like the way reconciliation runs or calculates compliance, it is ok to modify the script includes, business rules and other logic to accommodate the business requirement.

The user is notified their software install has been flagged for reclamation. The user declines approval. What is the next step in the workflow?

Client access is the right to use for a specific amount of time.

In order to write to the reconciliation results, a user would need to following role in ServiceNow: sam_reconcile_user

When specified during an entitlement import which of the following is matched to data in the Content Service Library and used to create a software model automatically?

As part of the software normalization process, software discovery models are normalized via which mechanisms? (Choose two.)

Which catalog provides a listing of goods offered or available by a third party?

When creating custom products: (Choose the best answer.)

What is used to determine if installations are a part of a suite only when the suite parent is not discovered on a device?

Which of the following statements is incorrect with regards to on-premise import and export of Content Service Data?

Select the field attribute that indicates whether this product result is from the most recent reconciliation run.

What is the definition of Partially Normalized?

Within Software Asset Management there are many key terms to understand, what is the best definition for Software Allocation?

Which of the following are true of plugins? (Choose two.)

Which discovery sources are recommended by ServiceNow to populate ServiceNow software installation table? (Choose two.)

What table is populated with the content library data that is pulled from the content service?

Which feature provides detailed, actionable information for software reconciliation?

Which stage of the software asset lifecycle includes all of the following steps?
Discovering software in the environment
Normalizing installed software to standards
Reconciling entitlements to discovered software
Remediating detected variances

When are discovery models created?

By default, which persona is responsible for controlling the day-to-day activities of the SAM process and ensuring the overall quality of software asset data?

License metrics can be defined for which of the following? (Choose four.)

Discovery models may not be fully normalized until updated content is downloaded from the ServiceNow Software Content Library. How do you determine if the content has been downloaded?

Match the type of result levels with the corresponding definition.

What list can include manual creation, remediation options and reclamation rules?

When creating a reportable bar graph view of License Metrics, you can use which of the following options to refine how you view license metric data?

ServiceNow Discovery has 4 phases: Scanning, Classification, Identification and Exploration.
In Which phase is the software running on a device identified?

When a Software Installation record is created, ServiceNow attempts to match the installation to a:

In defining a custom License Metric, in the Reconciliation Order field, the “metric rank priority” number takes precedence.

Software usage data can be imported utilizing:

Coalesce can only use a single field to uniquely identify a record

How are the Software Asset Management Professional Plugins activated?

By default, which user role must verify the successful activation of plugins by ServiceNow support?

Which functionality provides step-by-step instructions for setting up entitlements?

Which persona is responsible for ensuring that the SAM process is rolled out and executed correctly and consistently across the organization?

The baseline sam_admin role contains the additional roles of: sam_user, asset, and procurement_user, and which of the following? (choose two.)

What is the purpose of an external audit?

What is the biggest threat of using end-of-life software?

What are three ways to get software asset data into ServiceNow?

Discovery automatically finds IP-enabled devices within your enterprise network using what? (choose three)

ServiceNow Discovery identifies the software running on an IP-enabled device during which of its phases?

What is the name of the Scheduled job that runs daily for normalization?

What are the two options when you have normalization suggestions for discovery models?

By default, how often does the reconciliation scheduled job run?

By default, which ServiceNow role can view reconciliation results?

When you manually run reconciliation, what are the options for grouping?

What are the four tiers of software reconciliation results? (Choose four.)

The definition for _________________ in the Reconciliation Product result is: “Estimated cost of remediating non-compliance based on the least number of rights needed.”

Which catalog contains a set of information about software models?

Which of the following remediation options may be available after a reconciliation has been run? (Select three.)

Reclamation rules can be applied to

What product must you procure a separate license for in order to utilize Workflow and Client Software Distribution (CSD) to automatically install software on devices.

A Software usage record tracks the sum of software usage on a:

A user orders three items from the service catalog. How many requests are created?

What are the options for Reconciliation Results status? (choose three)

Drag the term to its matching definition.

Which of the follow are the goals of Software Asset Management?

Which represents the software asset lifecycle?

Which role can write SAM scripts?

Which Personas would likely have the sam_user role as their primary role? (Select two)

After a plugin is active it cannot be disabled or deactivated. The functionality however, may be hidden.

Which of the following is not one of the tiers of the capability blueprint?

Drag the term to the corresponding definition.

Which role is required to import entitlements?

Which of the following is NOT true about the use of the Entitlement Import template?

If Publisher Part Number is not provided which fields are then required? Select all that apply. (choose four)

Drag and drop the import error action to the corresponding definition.

What are the 4 phase of discovery?

During the normalization process, SAM populates which fields with normalized values? Select all that apply. (choose four)

Which normalization status is defined as the discovery model is normalized on discovered publisher and discovered product?

By default you are opted-in to Content Data Services

Which statement is accurate?

Which license metric refers to a specific user for a number of installations of software?

Which of the following are available add-ons to Software Asset Management that provide the capability to manage software based on specific publishers’ license models?

What is the primary objective of software license management?

What defines the percent of the suite that must be installed to be identified as a suite?

Which of the following facilitates creation of entitlements by identifying whether a software model already exists or not?

Software license details are tracked in software entitlements including the following (select all that apply):

License metric rights allocations are calculated for: (choose three)

Select the contract adjustment options (choose three)

What role is required to opt in to Content Service for Software Spend Transactions.

You can use SA entitlements to license your software.

To utilize the License Change Projection feature, this plugin must be active.

When a change request is in this state, users can propose a change to the CPU or CPU Cores of a CI using Propose Change or Mass Update CI.

The structure of a software request includes: (choose five)

Which of the following are goals of software remediation? (choose three)

Use this remediation option to create a purchase order to procure additional rights.

Drag and drop the term to its corresponding definition.

The following states may be found in Removal Candidates lists: (choose four)

These rules are rules are used to aggregate usage data and define length of time a software must be unused in order to become a reclamation candidate.

This provides visibility to end-of-life and end-of-support software.

Drag and drop the term to its corresponding definition.

Which of the following are true about Performance Analytics: (choose three)

Which provides real-time status updates

When populating software usage records automatically via Microsoft System Center Configuration Manager (SCCM), which plugins are required? (Choose two.)

The process of deremining compliance by comparing software rights owned with normalized software installations discovered is

When loading a minimum amount of data, which is the best method to use?

Mechanism for mapping data from the import set table to the permanent table in ServiceNow is called: