ServiceNow Event Management - Kingston
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ServiceNow Event Management – Kingston
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Question 1 of 93
1. Question
What is needed for setting up Operational Inteligence push integration
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Question 2 of 93
2. Question
Which alerts are NOT visible on the Alert console by default
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Question 3 of 93
3. Question
What is used to process alerts? ( choose 3)
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Question 4 of 93
4. Question
What do you need to set up a pull event integration? (select 3)
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Question 5 of 93
5. Question
Which events are useful for creating alerts?
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Question 6 of 93
6. Question
For large networks what changes should be performed as per best practices? (select 2)
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Question 7 of 93
7. Question
Which is the minimum role to view alerts?
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Question 8 of 93
8. Question
If event does not bind to an alert, which field you need to modify?
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Question 9 of 93
9. Question
What is needed in order for a discovered business service to appear on the Event Management dashboard?
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Question 10 of 93
10. Question
What will cause event to be in error state
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Question 11 of 93
11. Question
How often the Events are cleaned form Event table by default?
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Question 12 of 93
12. Question
How often are the events processed by default?
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Question 13 of 93
13. Question
What is a technical service?
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Question 14 of 93
14. Question
If event has no key the alert message key is composed from which fields?
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Question 15 of 93
15. Question
If alert is opened and closed very often for certain period of time how is its state called?
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Question 16 of 93
16. Question
Which table does not extend cmdb_ci_service_auto?
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Question 17 of 93
17. Question
Which attributes are used for CI binding by default?
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Question 18 of 93
18. Question
What transforms incoming events?
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Question 19 of 93
19. Question
How event management is licensed?
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Question 20 of 93
20. Question
What are the Event sources that can push events? ( select 3 )
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Question 21 of 93
21. Question
What best describes the Event process flow?
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Question 22 of 93
22. Question
What type of services are displayed on the Event Management dashboard
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Question 23 of 93
23. Question
What process Alert? (select 3 )
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Question 24 of 93
24. Question
How you can optimize the EM if there are performance issues with the Event processing? (select 2)
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Question 25 of 93
25. Question
If an event is not bind correctly to an Alert which field you should modify?
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Question 26 of 93
26. Question
Which Alerts are not visible on the Alert Console? (select 2)
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Question 27 of 93
27. Question
What are the Event states?
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Question 28 of 93
28. Question
Do the Event rules change the events?
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Question 29 of 93
29. Question
Which table does not extend cmdb_ci_service_auto table?
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Question 30 of 93
30. Question
The CIs marked for maintanance are excluded from impact calculation?
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Question 31 of 93
31. Question
What is Anomaly Heat Map?
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Question 32 of 93
32. Question
Users with evt_mgmt_integration role can close Alerts?
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Question 33 of 93
33. Question
Can EM Self Monitoring monitor connectors?
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Question 34 of 93
34. Question
If Alert changes its state between open and closed for a certain period of time how it is called?
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Question 35 of 93
35. Question
What best describes an Anomaly Score?
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Question 36 of 93
36. Question
In which ITOM Product Suite the Event Management application is available?
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Question 37 of 93
37. Question
By default closing Alerts will?
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Question 38 of 93
38. Question
By default resolving an incident closes the associated alerts?
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Question 39 of 93
39. Question
Can the system automatically create CIs through IT and OI Events.
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Question 40 of 93
40. Question
What is the default pull time of Events from Event sources?
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Question 41 of 93
41. Question
If you have multiple Alert Rules with different priority order on same Alert, which rule will be executed fist
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Question 42 of 93
42. Question
Which step in the alerts will help you to ignore Event from becoming Alert
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Question 43 of 93
43. Question
If customer want agentless Monitor tool will you provide him SNOW as such
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Question 44 of 93
44. Question
What is the best practice to keep your CMDB clean
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Question 45 of 93
45. Question
If you have anomaly range 17.18 and 28.28 which of the following raw metrics will generate Anomaly (select 4)
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Question 46 of 93
46. Question
What role is needed to create Manual or Technical Service
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Question 47 of 93
47. Question
IF you have Latency issues what you need to perform?
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Question 48 of 93
48. Question
What are the correct Event Sources?
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Question 49 of 93
49. Question
What of the following is need for binding Alert? ( select 2 )
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Question 50 of 93
50. Question
What is the purpose of AMB channel on MID server?
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Question 51 of 93
51. Question
What best describe the ECCQ (select 2)
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Question 52 of 93
52. Question
What can be monitored with Self Monitoring?
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Question 53 of 93
53. Question
In which table Impact calculation is stored?
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Question 54 of 93
54. Question
What are the statuses of the alert?
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Question 55 of 93
55. Question
If you have Anomaly Alerts but it is not displayed as an active Alert, what is the first thing you are going to check
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Question 56 of 93
56. Question
When Pulling events with a connector with MID you would need access and Line of Sight to the target and: (select 4)
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Question 57 of 93
57. Question
What 2 fields is the CI Binding based? (select 2)
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Question 58 of 93
58. Question
What is NOT displayed in the Event Management Dashboard
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Question 59 of 93
59. Question
What is the exact name of the script that transforms the data to an Incident from Alert?
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Question 60 of 93
60. Question
When in CI Binding what table do you query to bind to the Node
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Question 61 of 93
61. Question
What is the URI to query/push data directly in the event table from a Power Shell?
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Question 62 of 93
62. Question
What is the preferred parsing strategy for transform maps
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Question 63 of 93
63. Question
If we have 3 Different alert with Different priorities Score, login to the system with almost the same time. Which alerts will be handle it first?
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Question 64 of 93
64. Question
What best describes Anomaly Heat Map?
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Question 65 of 93
65. Question
What is Anomaly Score?
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Question 66 of 93
66. Question
Alert Priority Processing – which is the first one to be processed if you follow the EM best practices
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Question 67 of 93
67. Question
On which operation system MID server could be installed (select 2)?
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Question 68 of 93
68. Question
Which are the two things you should do after creating Connector instance? (select 2)
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Question 69 of 93
69. Question
Where Javascript is used in EM?
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Question 70 of 93
70. Question
What is needed to push events from external sources?
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Question 71 of 93
71. Question
Anomaly alert promotion rule with minimum score 9.5. Two anomaly alerts, A with anomaly score 9.1 and B with 9.8 – which one will be promoted?
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Question 72 of 93
72. Question
You have cluster with four servers. The cluster have influence 60%. How many members should be down in order the BS to be affected?
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Question 73 of 93
73. Question
We have event with source A and alert with source B. Where this source could be modified?
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Question 74 of 93
74. Question
What parameter is used for de-duplication?
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Question 75 of 93
75. Question
We have MID web server with basic authentication for OI. No metrics are coming – what could be the issue?`
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Question 76 of 93
76. Question
In which module you can make orchestration workflow to be executed or task to be automatically created?
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Question 77 of 93
77. Question
Where in the Event table is stored the information from the target system?
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Question 78 of 93
78. Question
Which port on the MID server should be open for outbound connections?
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Question 79 of 93
79. Question
Which URL is used for pushing events with web service API?
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Question 80 of 93
80. Question
Where you could see which event rule processed the event? (select 2)
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Question 81 of 93
81. Question
The operator was able to resolve the issue, but the alert was not closed, even though the evt_mgmt.alert_auto_close_interval is set correctly?
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Question 82 of 93
82. Question
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Question 83 of 93
83. Question
Where you could see the CI hierarchy, table definitions?
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Question 84 of 93
84. Question
How to push events directly to ServiceNow?
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Question 85 of 93
85. Question
What is using to configure connector Definitions?
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Question 86 of 93
86. Question
What needs to be done to be able to see Technical Service in Event Management Dashboard
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Question 87 of 93
87. Question
Best Practices for Event Management? (select 3)
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Question 88 of 93
88. Question
Best Practices for Alert Management? (select 3)
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Question 89 of 93
89. Question
There are 3 pictures, one with Alert Promotion Rule where the Minimal Score is 9.5.
The other two pictures show two alerts where the first alert has an anomaly score of 9.0 and the second alert has an anomaly score of 9.5.Which alert will be promoted?
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Question 90 of 93
90. Question
Which monitoring metric source do you need for Operational Intelligence?
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Question 91 of 93
91. Question
How can we automatically close an alert?
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Question 92 of 93
92. Question
In Alert Action rule, where do you trigger Orchestration Workflow
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Question 93 of 93
93. Question
hich of the following best describes CMDB and CI?
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ServiceNOW admin additional questions
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Question 1 of 5
1. Question
You are not seeing a certain application in Application Navigation. Which is the false statement about the possible reason. (be mindful of the word FALSE sneaked in the question).
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Question 2 of 5
2. Question
In addition to reports, tables and business rules what else is captured in an update set?
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Question 3 of 5
3. Question
What type of Client Scripts are supported?
Select 4Correct
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Question 4 of 5
4. Question
What are types of Visual Task Boards (VTBs)?
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Question 5 of 5
5. Question
What are types of Service Catalog Variables?
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ServiceNOW Discovery from tests
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- 60
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Question 1 of 60
1. Question
How to set a constant variable in a horizontal discovery pattern step?
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Question 2 of 60
2. Question
Discovery deletion strategy is set to ‘Mark as Absent’ – On first Discovery run a Linux server is discovered, with Disk CI located in the server discovered, on next Discovery the Disk CI is not found. How will this be represented in ServiceNow?
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Question 3 of 60
3. Question
If a duplicate CI is found during the Identification phase what will happen next?
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Question 4 of 60
4. Question
A screenshot from the Identification menu is shown with name, attributes with value name on all services, order, etc. and there are 3 services listed with 100, 200, 300 run order value. Initial Discovery sets “Windows1” to one of the CI’s but then the 3rd listed service with order 300 founds a new name of the same CI as “Windows2”. What will happen to this CI?
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Question 5 of 60
5. Question
A screenshot from the Reconciliation menu is shown with name, attributes with value name on all services, order, etc. and there are 3 services listed with 100, 200, 300 run order value. Initial Discovery sets “Windows1” to one of the CI’s but then the 3rd listed service with order 300 founds a new name of the same CI as “Windows2”. What will happen to this CI?
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Question 6 of 60
6. Question
If you have to parse 2 variables from a file using 2 different parsing strategies, how are you going to achieve this?
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Question 7 of 60
7. Question
How a horizontal discovery pattern is extended?
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Question 8 of 60
8. Question
Where is the URL of the connected Instance stored on the MID Server:
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Question 9 of 60
9. Question
What is indicating a yellow status light on the MID Server Dashboard?
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Question 10 of 60
10. Question
What are the default variables visible in the pattern designer when you open an Application Discovery Pattern in Debug Mode?
Select 2 answers.Correct
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Question 11 of 60
11. Question
Match the correct definitions for CMDB Health KPIs?
Sort elements
- Orphan, Stale, Duplicated
- Audit
- Required and Recommended
- Not a valid CMDB Health KPI
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Correctness
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Compliance
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Completeness
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Classifying
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Question 12 of 60
12. Question
What operation can be used to transfer a file from the MID Server to another computer?
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Question 13 of 60
13. Question
What best describes Discovery and Service Mapping? Select 2 answers.
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Question 14 of 60
14. Question
If you have a configuration file, what are the 2 main options in the Parse File step to parse it into variables?
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Question 15 of 60
15. Question
When developing a new horizontal discovery pattern, you need?
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Question 16 of 60
16. Question
After a completed Discovery what are the records under the Device tab?
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Question 17 of 60
17. Question
What will create location for the discovered CI?
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Question 18 of 60
18. Question
Which error is a valid one after Identification phase?
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Question 19 of 60
19. Question
Pattern Designer SNMP Query operation, select 2 valid variables?
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Question 20 of 60
20. Question
CI Class Manager menu options?
Select 3 answers.Correct
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Question 21 of 60
21. Question
Which step is taken from Shared Library?
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Question 22 of 60
22. Question
Which will determine the use of Behavior when running Discovery?
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Question 23 of 60
23. Question
What privileges are recommended for Windows Server Discovery?
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Question 24 of 60
24. Question
What is recommended for MID Server to have access to:
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Question 25 of 60
25. Question
How is named the CI that you want to retain during Remediate a de-duplication task process.
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Question 26 of 60
26. Question
What are the types of errors seen after clicking on Errors in Discovery Home?
Select 3Correct
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Question 27 of 60
27. Question
What is true for Enhanced ADM Discovery?
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Question 28 of 60
28. Question
What is Enhanced ADM probe?
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Sorry, no answers here.
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Sorry, no answers here.
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Question 29 of 60
29. Question
How can you discover an OS using a Horizontal Pattern Discovery that is missed by normal Discovery?
Select 2 answers.Correct
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Question 30 of 60
30. Question
If you have SNMP query step what is recommended?
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Question 31 of 60
31. Question
Which one is a query step? Select 2 answers.
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Question 32 of 60
32. Question
Which is the syntax to fill a custom column with name u_custom_column in a table?
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Question 33 of 60
33. Question
If a WMI Query step uses full statement what is true?
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Question 34 of 60
34. Question
What is unavailable in an Infrastructure Pattern?
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Question 35 of 60
35. Question
If you have a subnet /24 and batch size of 5000, how many Shazzam probes will be activated?
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Question 36 of 60
36. Question
If you have a subnet /24 and Shazzam finds 34 devices, how many classifier probes would you expect to run?
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Question 37 of 60
37. Question
Sys/securtiy admin complains that the Windows server WMI Shazzam requires too many open ports in order to complete. What would be the appropriate action?
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Question 38 of 60
38. Question
What are the 3 related lists that can assist you in a discovery status?
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Question 39 of 60
39. Question
What cannot be configured in a Discovery Schedule?
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Question 40 of 60
40. Question
What role is required for the MID Server to communicate with the Instance?
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Question 41 of 60
41. Question
If Shazzam probe returns “No active devices” message what is the most likely reason?
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Question 42 of 60
42. Question
Where is the Port Probe Classifier order/priority set?
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Question 43 of 60
43. Question
Where do you specify to trigger pattern as part of Horizontal Pattern Discovery (“HorizontalDiscoveryProbe-Horizontal” Pattern name was mentioned in the question text)?
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Question 44 of 60
44. Question
What is contained in CMDB?
Select 2 answers.Correct
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Question 45 of 60
45. Question
The Merge step screenshot is showing the following:
Merge step:
First table -> table1
Second table -> table2
Target -> cmdb_ci_web_serverCondition (any)
$process.home_dir contains “mongoose”
Unmatched Values – RemoveSelect 3 that are true.
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Question 46 of 60
46. Question
What is potentially more risky for data loss during CI Reclassification?
Select 2 answers.Correct
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Question 47 of 60
47. Question
If there are lost CIs what could be the reason?
Select 2 answers.Correct
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Question 48 of 60
48. Question
If WMI is not available, what hosts will NOT be discovered?
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Question 49 of 60
49. Question
Best practice when using SNMP?
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Question 50 of 60
50. Question
What is needed to run a Quick Discovery?
Select 2 answers.Correct
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Question 51 of 60
51. Question
During Discovery the Sensor contains the ______ and the Probe contains the _____ in ECC Queue?
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Question 52 of 60
52. Question
What best describes a Discovery Pattern?
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Question 53 of 60
53. Question
How to Enhance Discovery?
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Question 54 of 60
54. Question
If you have 1 MID Server and you need to discover 10 000 IPs, which settings will make it run 10 times on 1000 IPs?
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Question 55 of 60
55. Question
What exactly the following means ‘$table[1].example + “-” + $example_variable’ in a step?
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Question 56 of 60
56. Question
What’s needed if you want to extend a MID Server to work with vCenter API?
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Question 57 of 60
57. Question
Select the 3 correct syntaxes used in a pattern step.
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Question 58 of 60
58. Question
BONUS QUESTION
What MID Server configuration we cannot be changed from the Instance?Correct
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Question 59 of 60
59. Question
BONUS QUESTION
If we want only to Identify CI without populating the CMDB we use?Correct
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Question 60 of 60
60. Question
If you do not want Discovery to discover Windows CIs from where you stop it?
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ServiceNOW Discovery
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Discovery ServiceNow exam
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